Wireless customers of Liberty VI have reportedly experienced connectivity problems across the USVI. The issues relate to network upgrades that the company is conducting in the territory.
The Source was provided with a statement from Liberty VI that addressed the issues affecting customers and shared advice about what people can do to utilize their mobile devices successfully.
“We are currently in the process of completing the final stage of our mobile business integration, which entails updating customers to a new state-of-the-art information technology infrastructure and mobile network core,” said Ravindra Maywahall, Liberty VI country manager. “We started this process in phases and will continue for a couple of months.”
Maywahall also testified on Wednesday before the 35th Legislature’s Committee on Housing, Transportation, and Telecommunications regarding the work that Liberty VI is completing in the USVI. Maywahall acknowledged that customers have experienced technical issues as a result of the ongoing system upgrades.
“[The network updates are] a temporary process that will lead to permanent progress related to better customer management/service and custom-made offers,” Maywahall explained. “For most customers, the update occurs seamlessly, with little action required on their part. Some of the cases that have reported difficulties in the transition are mostly due to pending telephone operating system software updates or the need to upgrade their devices. Customers who will be updated are informed previously via e-mail and SMS text. They should ensure that their devices’ operating systems are upgraded with the latest software update,” he added.
Maywahall offered advice for customers who experience connectivity issues.
“As with any new system, certain functionalities and services take some time to reach optimal performance. Some customers may experience temporary service interruption, and we are supporting them through the process. In most cases, the situation is easily resolved by updating the device’s operating system or by completing a power cycling of the device (turning off and back on),” Maywahall stated. “If these steps do not solve the problem, customers can call us at 1 (833) 641-3035 from any phone. We can assist customers remotely and during the call. In very few cases, a customer may experience service interruption for more than a few hours, but these are the rare exceptions,” he continued.
Maywahall expressed the company’s enthusiasm about its new projects in the USVI and its commitment to providing quality service to customers.
“We are very excited about the future,” Maywahall said. “We have built something completely new that, from the outset, always started with our customers’ best interests in mind. The USVI now has a world-class telecom company that is focused on USVI market consumers,” he concluded.
Liberty VI users can find more information on the company’s website.
