Innovative Telephone is experiencing a telephone outage due to cable wire theft that occurred on the island of St. Croix.
Copper telephone cable was stolen in the vicinity of New Works and Estate Glynn. The theft has affected telephone service for a total of approximately 122 residents and businesses located within and surrounding those areas. Innovative line crews and splicers are working diligently to fully restore service.
Purposeful disruption of telecommunication services is a federal offense because it may affect the ability of emergency responders and other individuals to communicate. Innovative has reported this incident to both local and federal authorities. Company officials are encouraging anyone with information concerning the theft to call the local authorities.
For Cable TV or phone repairs, Innovative customers calling from landlines should dial 912. Customers using wireless phones can reach the repair center at 778-1742. Please have available the telephone number, statement number, address, description of problem and brief directions. For assistance, Innovative PowerNet customers should call 714-3700. Innovative customers may also report a service problem online by logging on to www.innovativevi.net, clicking on the “Contact Us” button at the top right of the home page and selecting “Repair Center” as the subject in the “Submit An Inquiry” section. Customers may also e-mail their report directly to the following address: svcupdt1@innovativevi.net.
