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Thursday, May 19, 2022
HomeNewsArchivesONE READER CHOOSES EARTHLINK FROM SPRINT

ONE READER CHOOSES EARTHLINK FROM SPRINT

Dear Source,
In response to Craig Barshinger's request for information on other ISP's in the Virgin Islands, let me share the following.:
I researched the options available to us now in the Virgin Islands and decided today to go with Earthlink/Sprint.
Criteria were:
1) Ability to keep identical e-mail addresses (just change the "@").
2) Local access numbers for not only the local area, but those areas that I travel to frequently.
3) Pricing.
4) Spam filtering.
5) Number of additional e-mail addresses available and space for storage, in addition to personal web space.
I did this quickly and perhaps did not digest all information, but I felt Sprint was the best for my buck. I was able to locate them on the web, check for local-access numbers in locations throughout the world, and obtain an 800 number which they answered immediately. I was able to set up my account over the telephone, although they are mailing me a set-up CD.
Unlimited service is $21.95 (same as AT&T); however, you receive up to eight additional e-mail addresses with forwarding capabilities (AT&T-6). I was also able to transfer my long-distance telephone service to Sprint for 7 cents per minute all the time, and received a $2-per-month discount on the Internet service –therefore, price is $19.95 per month. In addition, there is no need to pay with credit card; the Internet charge will appear on my monthly long-distance bill.
The person who assisted me, "Rocky," was friendly, courteous and knowledgeable. He gave me all the DNS numbers, etc., I needed if I wanted to change my settings myself, but I opted to call the 24/7 tech service 800 number. There again, they answered immediately and they patiently walked me through it.
They will also arrange to send e-mails to everyone in your address book to notify them of the change and will also handle the switchover from your previous Internet service provider.
The "Spam-ernator" is included and only required a click to activate. You can check the blocked mail to be sure something wasn't blocked by mistake and re-route if necessary.
The speed of service is the same or better than AT&T. I have now been connected without interruption for 10 hours at 44,000 bps. Dial-up was instaneous and is directly to the Internet.
Earthlink's web site is easy to use, and I had no trouble setting up additional e-mail accounts and forwarding to my main account.
In addition, they have a "referral reward" which gives you a month's free service when you refer someone to Earthlink.
I less than two hours, I had removed AT&T Worldnet service, set up Earthlink with no changes to my computer and changed my long-distance service on numerous phones at the same time.
Other companies may compare favorably, but my experience has been very positive and I should be able to close out my AT&T Service (I did forward my AT&T e-mail address to my new Earthlink address) by the first of the next month.
To save some time, I will include the numbers for Earthlink/Sprint: 1-800-395-8425, option "5,, ext. 62013, will get you directly to "Rocky." Otherwise, try 1-800-719-4660. On the web, go to http://www.earthlink.net.

Kathie McCarthy
St. Thomas
Editor's note: We welcome and encourage readers to keep the dialogue going by responding to Source commentary. Letters should be e-mailed with name and place of residence to source@viaccess.net.

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Dear Source,
In response to Craig Barshinger's request for information on other ISP's in the Virgin Islands, let me share the following.:
I researched the options available to us now in the Virgin Islands and decided today to go with Earthlink/Sprint.
Criteria were:
1) Ability to keep identical e-mail addresses (just change the "@").
2) Local access numbers for not only the local area, but those areas that I travel to frequently.
3) Pricing.
4) Spam filtering.
5) Number of additional e-mail addresses available and space for storage, in addition to personal web space.
I did this quickly and perhaps did not digest all information, but I felt Sprint was the best for my buck. I was able to locate them on the web, check for local-access numbers in locations throughout the world, and obtain an 800 number which they answered immediately. I was able to set up my account over the telephone, although they are mailing me a set-up CD.
Unlimited service is $21.95 (same as AT&T); however, you receive up to eight additional e-mail addresses with forwarding capabilities (AT&T-6). I was also able to transfer my long-distance telephone service to Sprint for 7 cents per minute all the time, and received a $2-per-month discount on the Internet service --therefore, price is $19.95 per month. In addition, there is no need to pay with credit card; the Internet charge will appear on my monthly long-distance bill.
The person who assisted me, "Rocky," was friendly, courteous and knowledgeable. He gave me all the DNS numbers, etc., I needed if I wanted to change my settings myself, but I opted to call the 24/7 tech service 800 number. There again, they answered immediately and they patiently walked me through it.
They will also arrange to send e-mails to everyone in your address book to notify them of the change and will also handle the switchover from your previous Internet service provider.
The "Spam-ernator" is included and only required a click to activate. You can check the blocked mail to be sure something wasn't blocked by mistake and re-route if necessary.
The speed of service is the same or better than AT&T. I have now been connected without interruption for 10 hours at 44,000 bps. Dial-up was instaneous and is directly to the Internet.
Earthlink's web site is easy to use, and I had no trouble setting up additional e-mail accounts and forwarding to my main account.
In addition, they have a "referral reward" which gives you a month's free service when you refer someone to Earthlink.
I less than two hours, I had removed AT&T Worldnet service, set up Earthlink with no changes to my computer and changed my long-distance service on numerous phones at the same time.
Other companies may compare favorably, but my experience has been very positive and I should be able to close out my AT&T Service (I did forward my AT&T e-mail address to my new Earthlink address) by the first of the next month.
To save some time, I will include the numbers for Earthlink/Sprint: 1-800-395-8425, option "5,, ext. 62013, will get you directly to "Rocky." Otherwise, try 1-800-719-4660. On the web, go to http://www.earthlink.net.

Kathie McCarthy
St. Thomas
Editor's note: We welcome and encourage readers to keep the dialogue going by responding to Source commentary. Letters should be e-mailed with name and place of residence to source@viaccess.net.