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Charlotte Amalie
Thursday, May 23, 2024
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DHS Informs Clients of Temporary Interruption of Benefits Due to Missing Info, Processing Delays

Virgin Islands Department of Human Services

The Department of Human Services, Division of Family Assistance, informs all SNAP/CASH clients who were required to provide periodic reports or be recertified in March or April 2023, that they may have received a temporary interruption of benefits due to missing or late information or due to delays in processing. Clients are encouraged to check their card balance by calling 1-866-884-2868 or by logging on to www.fisglobal.com/ebtedgemobile.

Currently, all efforts are being made to reach out to impacted clients to request any required documentation and to process all cases in the queue.

In a statement, Commissioner Kimberley Causey-Gomez said, “At DHS we understand your SNAP/Cash benefits help support your households and know how important they are to you and your loved ones. Please assist us in expediting your recertification by ensuring you have your signed applications and bring copies of all pertinent documents as soon as possible.”

The commissioner continued, “We are unable to process incomplete applications, and it only delays your benefits. This is a federal program that helps us locally feed and support our families. Our staff is working above and beyond to meet your needs, we ask for your patience and understanding.”

For general inquiries, contact DHS at:

  • St. Croix – 772-7100 ext. 7159/7192
  • St. Thomas – 774-0930 ext. 4303.7200 or 774-2399
  • St. John – 774-0930 ext. 4303/7200 or 774-2399 or 776-6334
  • Hotline – 772-7120

Documents can be provided:

St. Croix

  • In person at 41-B Mars Hill, Frederiksted, VI 00820
  • Via USPS at 4102 Mars Hill, Frederiksted, VI 00840-3376 · E-Mail – certoffice.stx@dhs.vi.gov
  • Via Drop box at 41-B Mars Hill, Frederiksted, VI 00820

St. Thomas and St. John

  • In-person or via USPS at 1303 Hospital Ground, St. Thomas, VI 00802 · E-Mail certoffice.stt@dhs.vi.gov
  • Via Drop Box at 1303 Hospital Ground, St. Thomas, VI 00802
  • Via Drop Box at Multipurpose Building, 307 Enighed, Contant, Cruz Bay, VI 00830

For more information, visit the Department of Human Services website at www.dhs.gov.vi or Facebook (https://www.facebook.com/usvidhs) at US Virgin Islands Department of Human Services.

The Bryan-Roach Administration is investing in the Territory’s people, infrastructure, and future through transparency, stabilizing the economy, restoring trust in the government, and ensuring that recovery projects are completed as quickly as possible. Visit https://transparency.vi.gov

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