Customers can expect the following:
Cigna will send email notifications to all customers who have not turned on two-step authentication and notify them it will now be required instead of optional.
Customers will be directed to the myCigna login screen, where they can start the process.
To use two-step authentication, customers must use a valid mobile phone number or valid email address.
If there are any questions or for assistance, contact Cigna Onsite Representatives: Jennifer Gumbs-Chinnery at 714-7386/ email at Jennifer.Gumbs-Chinnery@Cigna.com or Shinika Miller at 719-8081/ email at Shinika.Miller@Cigna.com. People can also contact Cigna’s Technical Support at 1-800-853-2713, available 24/7/365.