Update on U.S. Virgin Islands Hotel Property Is Released

The following is an update on many of the hotels on St. Thomas, St. Croix and St. John.

St. Croix

The Buccaneer: Open for business. Facilities are in good shape, but there may be some limitation of services over the next few days.

Club Comanche Hotel St. Croix: Open and accepting guests as of Friday, September 8.

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 Divi Carina Bay All Inclusive Hotel: No damage and is open for business.

Hotel Caravelle & Casino: The hotel is open and accepting guests.

Hotel on the Cay: The resort will be accepting guests beginning Tuesday, September 12.

Club St. Croix and Colony Cove: Sustained no damage and are in full operational mode.

St. John

Caneel Bay: Complete power outage at the resort. Team assessing the damage.

Westin St. John Resort Villas: All associates, owners and guests are safe. The resort and the surrounding areas experienced some damage and overall impact is being assessed.

St. Thomas:

Bluebeard’s Castle Resort: Everyone who was onsite is safe. The property has sustained major damage, which is currently being assessed.

Frenchman’s Reef and Morning Star Marriott Beach Resort: Resort is currently closed. There are no reported injuries. We encourage those planning to visit the hotel to check the news for the most current information and amend their travel plans accordingly. We are waiving hotel cancellation and change fees for specific arrival dates and suggest our customers call 1-800-228-9290 for more information about their reservations. Those in countries outside of the United States seeking information about their reservations should call the Marriott toll-free number in their country.

Margaritaville Vacation Club: With four resorts in the Caribbean, we have been closely monitoring the impacts of Hurricane Irma in St. Thomas and Puerto Rico. At this time, we are able to confirm that all associates, owners and guests who were at Wyndham Rio Mar, Wyndham St. Thomas, Elysian Beach Resort, and Bluebeard’s Beach Club during the storm are safe. We will continue to work with our properties to re-establish regular communication and begin the recovery efforts.

Point Pleasant Resort: Everyone at the resort is safe, but without power and cell phone service. The team is currently assessing damage, and will post new information when available.

Ritz-Carlton, St. Thomas: There are no reported injuries.

Secret Harbour Beach Resort: All guests and staff are safe. There is no major structural damage to the buildings. The generator is still working. No cell service except for Verizon.

Updated 9/8/17: Sugar Bay Resort & Spa: All guests and team members are safe. The damage is being assessed and will provide updated information when available.

Windward Passage: Will be closing for six months.

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41 COMMENTS

  1. Need information for how a visitor can get off the island of St. Thomas to return to the US mainland. The governor mentioned in tonight’s press conference a couple cruise ships coming soon to evacuate up to 4000 people back to Florida’s east coast. Where should a person go to sign up for that.

    • I’m also wondering how a person should get signed up for this. Also, i was able to reserve seats on cape air for Tuesday afternoon. No guarantees if the airport will be open for sure though. I was also given some contact through the coast guard for relief shelters through the coast guard. 340-715–6825 340-715-6844 The red cross is also working with family reunification efforts if you haven’t heard anything from family

      • Tiffany…thanks so much for your quick reply and valuable information. I have discovered that American, Delta, and United have scheduled flights beginning Thursday, 14 Sep. I’ll look at Cape Air since you mentioned that and look how to link them to a flight out of SJU. Thanks again.

  2. I’m also wondering how a person should get signed up for this. Also, i was able to reserve seats on cape air for Tuesday afternoon. No guarantees if the airport will be open for sure though. I was also given some contact through the coast guard for relief shelters through the coast guard. 340-715–6825 340-715-6844 The red cross is also working with family reunification efforts if you haven’t heard anything from family

  3. Anyone know if the Island Beachcomber Hotel located near the airport on Lindberg Bay in St Thomas substained any major damage or if it is open?

    • Hi D,
      I would like a status report on Island Beachcomber as well. We are/were booked in mid Jan. ’18. Hope the great staff and guests are all safe.

  4. Any word on Estate Lindholm. As previous guests and island lovers we are concerned for all the islanders, businesses and friends we have met on St John.
    Bill

      • Thank you for posting Joel. We recently stay at the Estate Lindholm and fell in love with it. I hope everyone is doing ok. Now they have Maria to contend with. So, so sad.

  5. Has there been damage to Elysian Beach Resort on St Thomas Have reservations in November. Not sure if we should cancel reservations. Hope everyone is ok.

  6. I have a reservation for October 14th at the Elysian. It says that the generators are up and running and really want to revisit my favorite place. Hope Red Hook didn’t sustain too much damage.

  7. Searching for information regarding Bongolo Bay Resort. We have reservations at Bongolo Bay Resort 5/21, do you think we should go ahead and cancel?

  8. We are leaving for Divi Carina on Friday will if be anything to do .. they have water and everything ? Do you think we should still go or hold off

  9. What about the Lindberg Beach Hotel Suites and Villa’s or Emerald Beach Resort for Spring break March 19 -30? I plan to travel then and would like to know if I should make plans to continue with my travels there or make other plans elsewhere?

  10. Sounds flights will resume tommorrow Thursday and folks are scrambling to get power back and may take a few months or less. Will the Ritz Carlton be up and running by end of Nov

  11. My name is Diane. I lived on St Thomas for 10 years. Raised three children who attended the VI Montessori school. I’m worried sick because my friend of 46 years is still on the Island. I’m concerned if she is ok or not. Her name is Denise Ferland. She lives st 4-6 Bonne Resolution. St Thomas US Virgin Islands. 00802. Could someone please go to her home An see if she is ok. Thank you. Mrs Diane Lieberson

  12. I thought this website would get updated with new information about the resorts, but apparently it is not going to be updated. RCI says they haven’t heard anything from the resort.

  13. Please give update on Island Beachcomber and Emerald Beach Resorts on Lindbergh Bay. It seems that you are not reporting on these resorts AT ALL and people need to know something about their status. If communication is up, please issue a reply of some sort. It has been dead silence for too long. Thanks

  14. I need to get to St. Thomas on Dec. 12 to give a presentation for the rebuilding efforts and I can not find a hotel. I would need two rooms

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