The Public Services Commission received notice that telephone ratepayers may not receive Delinquency Notices advising them of past due bills and subsequently impending disconnection of service.
For the benefit of all our Innovative telephone customers we wish to bring to your attention to and encourage familiarization with the policies and general regulations printed in the front of the telephone directory. Particularly., we wish to bring your attention to regulations regarding PAYMENT FOR SERVICES, page 46.
All bills are due when rendered, and service is subject to disconnection as provided in these procedures- All charges, except toll charges, shall be billed one (1) month in advance- The subscriber is responsible for payment of all charges for facilities and services furnished. Failure to receive a bill mailed to the last billing provided by subscriber, does not exempt a subscriber from prompt payment of his account. Accounts which remain unpaid 15 days after bills are mailed shall be disconnected in accordance with these procedures. A penalty of $2.00 shall be added to the bill for payment received after the said 15 days. No disconnection shall be made until 10 days after the subscriber has been mailed a delinquency notice requesting payment.
The issuance of notification of delinquent bills to customers is a mandate from the PSC We urge any telephone customer with overdue bills, who have not received a Delinquency Notice by mail to first notify the telephone company. If ratepayers are not satisfied with the response or quality and levels of service provided by the company, please contact the customer complaint officer in our St. Croix or St. Thomas office promptly.
Contact Information: V.I. PUBLIC SERVICES COMMISSION:
P. 0. Box 7360
Christiansted, VI 00823
Tel 340-778-6010
Fax: 340-778-0302
P. 0. Box 40
St. Thomas, VI 00804
Tel:340-776-1291
Fax:340-774-4971
