SNAP/CASH clients who have received mail from the V.I. Department of Human Services’ Supplemental Nutrition Assistance Program (SNAP) Offices about completing their recertification application, periodic report or letter requesting additional information need to pay attention to the due dates on each document received.
If the recertification application, periodic report or letter requesting additional information has not been received by the due dates, clients’ benefits would not be automatically uploaded to their card, and this may result in their case being closed.
For first-time applicants, ensure that your application packets are completed and that all required documents and signatures are included.
Please contact your case worker or call the SNAP Certification Offices if there are any questions:
- St. Croix – 772-7100 ext. 7159/ 7192
- St. Thomas- 774-0930 ext. 4303 or 774-2399
- St. John – 774-0930 ext. 4303 or 774-2399 or 776-6334 or 776-6335
Option to contact the DHS offices and/or to return your documents:
St. Croix
- In person at 41-B Mars Hill, Frederiksted, VI 00820
- Via USPS at 4102 Mars Hill, Frederiksted, VI 00840-3376
- E-mail – certoffice.stx@dhs.vi.gov
- Drop box located at 41-B Mars Hill, Frederiksted, VI 00820
St. Thomas and St. John
- In-person or via USPS at 1303 Hospital Ground, St. Thomas, VI 00802
- E-mail – certoffice.stt@dhs.vi.gov
- Drop box located at 1303 Hospital Ground, St. Thomas, VI 00802
- Drop box located at Multipurpose Building, 307 Enighed, Contant, Cruz Bay, VI 00830
Clients can also check their card balance by calling 1-866-884-2868 or by logging on to
www.fisglobal.com/ebtedgemobile.
For general information, visit the Department of Human Services website at www.dhs.gov.vi or on Facebook at (https://www.facebook.com/usvidhs).
Visit the Department of Human Services website at www.dhs.gov.vi for more information.
