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HomeNewsLocal governmentWAPA Releases Hurricane Restoration Update for Nov. 14

WAPA Releases Hurricane Restoration Update for Nov. 14

Virgin Islands Water and Power Authority



  • Reconstruction and restoration work continued across the territory Tuesday, Nov. 14, with service to more residential customers being restored and additional primary circuits reconstructed.

o   On St. John, crews continued work to prepare the George Simmonds Terrace area for service restoration. Some customers past Sirenusa and in Cruz Bay were restored while crews developed primary circuits on the north shore of the island and along various areas near Calabash Boom.  New composite poles, capable of withstanding sustained winds to 200 miles per hour, are being installed on critical primary transmission circuits in both districts and in Coral Bay.

o   On St. Croix, more customers near Sion Hill on Feeder 4A were restored. On Feeder 8B, approximately 70 percent of customers in Frederiksted town have been restored. On Feeder 5A, work in Estate Ruby is about 30 percent complete; in Barron Spot, the completion is estimated at 55 percent. On Feeder 9A, primary circuits near One Love service station were energized while construction of a primary circuit from the power plant in Estate Richmond to The Home Depot will be completed later this week. The Village Mall was restored on Tuesday.

o   On St. Thomas, crews continued to work in Estate Mandahl while some customers in Bovoni, Old Tutu, Smith Bay and Bordeaux were restored.  Crews are working from the Louisenhoj Castle toward Peterborg via Magens Bay Road.

Over the next few days, crews will normalize Feeder 8A and energize primary circuits on Feeder 10B to the bottom of Donkey Hill; they will plant several poles on the roadway leading to the Sea View Nursing Home. Crews will also work to repair existing underground cables near the Cyril E. King Airport terminal to facilitate the restoration of service to the airport cargo building and the nearby V.I. Waste Management Authority’s wastewater treatment facility.

  • Through an agreement reached with the Department of Planning and Natural Resources, WAPA will restore electrical service to homes with temporary roofs (blue roofs) once a licensed electrician has certified in writing that the structure is safe to energize.

    Customers and electricians are reminded that it is against the law to remove or otherwise destroy meter seals. If work needs to be done to repair a damaged meter base and/or weather head, customers must call the Emergency Call Center at 774-1424 on St. Thomas-St. John or 773-0150 on St. Croix. The call centers operate seven days a week, 9 a.m. to 5 p.m.

  • If an electric meter was removed by WAPA personnel to facilitate repairs to either a meter base and/or weather head, once repairs are completed and a licensed electrician certifies the work in writing, customers are required to contact the Customer Service Office to ensure that the meter will be reinstalled and resealed prior to the restoration of electrical service. All fees usually associated with meter removal and reconnection have been waived. Customer Service Offices are operating from 9 a.m. to 4 p.m., Monday through Friday, at Sunny Isle on St. Croix and Port of Sale Mall on St. Thomas.
  • Reconstruction, restoration and hurricane debris removal crews are deployed across the islands. Motorists are asked to exercise caution when driving through the work areas and to heed the directions of flaggers, military personnel and VIPD officers who are assisting with traffic control.
  • WAPA urges residents to shut off standby generators when line crews are in their neighborhood restoring electrical service. A standby generator has the potential to back feed electricity to the grid, which poses a severe safety risk to restoration crews.


    There are six days of emergency water storage on St. John, eight days on St. Thomas and five days on St. Croix.

    WAPA urges clean-up contractors and homeowners in both districts to exercise caution when piling debris on and around potable water meters. There are a growing number of instances where water meters are being damaged by clean-up equipment grading debris and causing damage to the roadside water meters. The continued damage by heavy equipment poses difficulty in maintaining or restoring potable water service to customers.


Emergency Call Centers operate 9 a.m. to 5 p.m., seven days a week.

St. Thomas-St. John district, 774-1424; St. Croix district, 773-0150

    WAPA telephone contact: St. Thomas-St. John District, 774-3552; St. Croix district, 773-2250

    Customer Service Offices operate Monday through Friday, 10 a.m. to 4 p.m. at Sunny Isle on St. Croix and at Port of Sale Mall on St. Thomas

    WAPA website: www.viwapavi / Facebook: Virgin Islands Water and Power Authority

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