Vitelcom's voice mail service went down last Thursday, and pager customers lost their greetings and ability to retrieve messages.
Most of the service was restored Tuesday, but under a new voice mail system with different coding. Also, voice mail customers must call the Vitelcom office to get instructions on how to reload their voice mail messages.
Vitelcom, a communications company selling business phone systems, voice mail, pagers and other communications services, is one of the companies under the Innovative Communications Corp. umbrella and is a sister to the Virgin Islands Telephone Corp.
Victoria Squires, marketing and sales manager of VitelCellular, Inc. said the new service will be a "tremendously better" product. She did not indicate why the systems went down.
Squires told St. Thomas Source on Tuesday afternoon that she would issue a press release about the problem on Wednesday.
