Viya is committed to keeping customers connected in the wake of the COVID-19 pandemic. With the recent surge of positive cases in the U.S. Virgin Islands, Gov. Albert Bryan Jr. has ordered a new “Stay At Home” mandate beginning Monday, Aug. 17, for two weeks. Viya reminds its customers of the stringent protocols in place at its offices.
The safety of Viya’s employees and customers is paramount during this time and the company remains deeply committed to keeping everyone connected because they rely on Viya’s network for education and commerce.
Since the arrival of COVD-19 in the community, Viya modified its service protocols to minimize in-person contact between its technicians and customers by limiting in-house installations except for businesses. From August 17 until Sept. 1, the Customer Experience Centers, Viya’s retail stores on St. Thomas and St. Croix, will be open from 8 a.m. to noon, Monday to Saturday. The Customer Experience Center on St. John will be open from 9 a.m. to noon, Monday to Friday.
Beginning Aug. 17, all customers will be required to submit to a temperature check before entering the building. Viya continues to diligently monitor the situation, assess risks and implement additional precautionary measures needed to ensure a high level of safety for customers, suppliers and staff.
The company also reminds customers of the payment options available to include auto-pay, pay online, payment at all local banks, and payment through the St. Thomas Federal Credit Union and the Frederiksted Federal Credit Union. A complete list of convenient payment options is available at http://viya.vi/support/pay/.
From Aug. 17 until Sept. 1, Viya’s Customer Service call center team will be available to take customer calls from 8 a.m. to 4 p.m., Monday to Saturday.
Viya’s technicians will continue to work around the clock to monitor the network and promptly deal with service-affecting issues. The company is ensuring that mobile devices (Mi-Fis) are available to customers when Viya is unable to enter the home to effect repairs and to those seeking a convenient option to wired service.
Further, customers are encouraged to conduct transactions using the online customer care and payment portal at www.viya.vi or the tele-customer care option at 777- Viya .