The V.I. Tourism Department will hold customer service training sessions March 3 at the University of the Virgin Islands’ Great Hall on St. Croix and March 4 at Windward Passage Hotel on St. Thomas.
The free training sessions are part of the territory’s ongoing efforts to enhance the delivery of quality customer service, Tourism Commissioner Beverly Nicholson-Doty said in a press release.
"We want all of our tourism stakeholders to be on top of their game when it comes to customer service," she said, explaining that there was no room for complacency in today’s highly competitive environment.
At each location, a general session will be held from 8:30 to 10 a.m. followed by a session for supervisors from 10:30 a.m. to noon. A four-hour professional development workshop for taxi drivers and tour operators will be held from 1 to 5 p.m.
The taxi and tour operator session will include a customer service presentation by a Caribbean business development professional along with presentations from the Office of the Governor on Americans with Disabilities Act compliance; the V.I. Police Department on traffic rules and safety; as well as a personal development session by the Virgin Islands Etiquette and Leadership Institute.
Sessions will focus on what makes Caribbean tourism powerful as participants discover the potential of Caribbean people. They will also explore key performance standards and how to work with confidence, honesty and integrity in the service industry, how providing excellent service can result in job security and financial stability, and relationship values and their impact on quality of service.
To register, contact Tourism’s St. Croix office at 772-0357 or firstname.lastname@example.org. Call the St. Thomas office at 774-8784 or email@example.com.