83.9 F
Charlotte Amalie
Wednesday, August 10, 2022
HomeNewsArchivesSERVICE SHOULDN'T BE ANONYMOUS, BORNN SAYS

SERVICE SHOULDN'T BE ANONYMOUS, BORNN SAYS

How well you do your job just might be affected by who knows you're doing it, and if you do it well, people should know whom to thank. If Tourism Commissioner-designate Michael Bornn has his way, these workplace theories will be put to the test locally in the hospitality sector.
Bornn would like to see all service industry businesses provide nametags for their personnel to wear on the job. Employees interacting with the public “need to be accountable for the type of service they provide — whether good or bad," he stated in a release.
Customers should know who is serving them, he said. When they receive good service, they can let the management know who provided it. And in the case of poor service, they know whom to complain about.
To maintain a leadership position in tourism, "We need to become the No. 1 quality service destination," Bornn stated. "We should be proud and accountable for the service we provide."

Print Friendly, PDF & Email
Keeping our community informed is our top priority.
If you have a news tip to share, please call or text us at 340-228-8784.




Support local + independent journalism in the U.S. Virgin Islands

Unlike many news organizations, we haven't put up a paywall – we want to keep our journalism as accessible as we can. Our independent journalism costs time, money and hard work to keep you informed, but we do it because we believe that it matters. We know that informed communities are empowered ones. If you appreciate our reporting and want to help make our future more secure, please consider donating.

FROM FACEBOOK

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons
Load more
How well you do your job just might be affected by who knows you're doing it, and if you do it well, people should know whom to thank. If Tourism Commissioner-designate Michael Bornn has his way, these workplace theories will be put to the test locally in the hospitality sector.
Bornn would like to see all service industry businesses provide nametags for their personnel to wear on the job. Employees interacting with the public “need to be accountable for the type of service they provide — whether good or bad," he stated in a release.
Customers should know who is serving them, he said. When they receive good service, they can let the management know who provided it. And in the case of poor service, they know whom to complain about.
To maintain a leadership position in tourism, "We need to become the No. 1 quality service destination," Bornn stated. "We should be proud and accountable for the service we provide."