The Virgin Islands Water and Power Authority (WAPA) has expanded customer service hours on Saturday mornings for the next four weekends from 8 a.m. to noon to assist customers who have specific billing disputes. This initiative is part of WAPA’s ongoing commitment to enhance service delivery and address customer concerns territory-wide.
During this period, the customer service team will be available at all locations to assist with bill disputes. WAPA understands that its customers lead busy lives, and by offering extended hours, it aims to provide greater flexibility and convenience for those who may find it challenging to visit during regular business hours to inquire about disputes related to their recent electrical bills.
Customers are encouraged to bring any necessary documentation related to their account or bill disputes to facilitate quicker resolution. WAPA’s team members are ready and equipped to provide the support needed to address any concerns.
For additional accessibility for customers unable to visit in-person on Saturday morning, WAPA’s customer service team will also be available via phone at 340-773-2250 (Option 5) and via email at customer.service@viwapa.vi to address any billing disputes during the same time period.
WAPA remains devoted to serving our community with compassion, transparency, and a focus on customer satisfaction. For more information, please visit www.viwapa.vi.
