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Saturday, April 13, 2024
HomeNewsLocal governmentReminder: Deadlines for USVI SNAP/CASH Documentation Coming Up

Reminder: Deadlines for USVI SNAP/CASH Documentation Coming Up

Virgin Islands Department of Human Services

The USVI Department of Human Services (VIDHS) Division of Family Assistance’s Certification Unit continues its ongoing efforts to inform clients and the community of the advantage of the timely submission of applications and other documents. The Certification Unit reminds all Supplemental Nutrition Assistance Program (SNAP/CASH) households in the U.S. Virgin Islands of the approaching deadline for the submission of important Recertification Applications, Periodic Reports and additional information documents.

This is what clients need to know:

  1. Review Due Dates: It is important to carefully review the due dates specified on each document received. These due dates are critical to maintaining a client’s benefits without interruption. Please include all copies of requested documents along with a recertification package or Periodic Report (if there are any changes to the household).
  2. Timely Submission: Failure to submit the Recertification Applications, Periodic Reports or requested additional information by the designated due dates may result in the suspension of benefit uploads to the client’s EBT card. In some instances, this may lead to the closure of a case, and the client will have to reapply.
  3. First-Time Applicants: If it is a first-time application, please ensure the following:
  • Complete the application packets in full to avoid delays.
  • Include copies of all mandatory documents.
  • Include your full name; mailing and physical address; sign and date the application for processing.
  1. Helpful tip: Please ensure that the case number is on all your documents.

Please contact your case worker or call the Certification Unit Offices with any questions at:

St. Croix – Phone: 772-7100 ext. 7159; 7166

St. Thomas – Phone: 774-0930 ext. 4303 or 774-2399

St. John – Phone: 774-0930 ext. 4303; 774-2399 or 776-6334

Options to contact the offices and/or to return documents:

St. Croix

In person at 41-B Mars Hill, Frederiksted, VI 00820

Via USPS at 4102 Mars Hill, Frederiksted, VI 00840-3376

E-Mail – certoffice.stx@dhs.vi.gov

Drop box located at 41-B Mars Hill, Frederiksted, VI 00820

Facsimile: (340) 772-9591

St. Thomas/Water Island and St. John

In-person or via USPS at 1303 Hospital Ground, St. Thomas, VI 00802

E-Mail – certoffice.stt@dhs.vi.gov

Drop Box located at 1303 Hospital Ground, St. Thomas, VI 00802

Drop Box located at Multipurpose Building, 307 Enighed, Contant, Cruz Bay, VI 00830

Facsimile: (340) 777-5449

Clients can also check their card balance by calling 1-866-884-2868 or by logging on to the EBT App

at www.fisglobal.com/ebtedgemobile

Office closures/holiday observances for March 2024:

Thursday, March 28, 2024

Friday, March 29, 2024

Monday, April 1, 2024

The Department of Human Services (VIDHS) exists to provide social services to members of the community with diverse needs. In times of national uncertainty and hardship, we act as a safety net and exist to inspire hope and empower change through non-judgmental, quality delivery of needed services and resources. Please visit the Department of Human Services website, www.dhs.gov.vi or on Facebook (https://www.facebook.com/usvidhs).

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