Viya reminds Lifeline customers they should be aware of their recertification date to ensure they retain their current service and to avoid disconnection. Recertification of some customers is due before March 31. For landline Lifeline customers, customers need to refer to the mailed notice to determine when they should come in to Viya’s Customer Experience Center to recertify. For wireless Lifeline customers, refer to the SMS text messages sent on a device to determine when to come into recertify.
For recertification, Lifeline customers must visit the Viya Customer Experience Center during the hours of 8 a.m. to 5 p.m., Monday to Friday, in their respective district: Tutu Park on St. Thomas and Estate Diamond on St. Croix.
Lifeline recipients are required to provide a Social Security Card, valid state/government issued identification card, proof of program or household income eligibility documents at the time of the recertification.
The following programs will be accepted for certification:
Supplemental nutrition assistance program (SNAP)
Federal Public Housing Assistance (FPHA)
Veteran’s Pension or Survivor’s Pension
Income-based Eligibility (based on all persons in the household)
For additional information on the Lifeline program, call Viya’s Lifeline Message Center at 779-9000.