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Charlotte Amalie
Tuesday, October 20, 2020
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ALERT: Veterans Administration Health Care System Operations Update

The VA Caribbean Healthcare System (VACHS) has begun recovery operations after Hurricane Maria. Due to the impact caused by the severe weather associated with the storm, the operating status of the VA Caribbean Healthcare System has been modified.

Toll-Free Telephone Numbers for Veterans

A toll-free number has been established for veterans who receive care in the impacted area. They or their families should call 1-800-507-4571 to receive information on where to go for care, how to receive prescription drugs, or any other concerns they may have about their care. The phone line will be open 24 hours a day, seven days a week.

For information about compensation or pension benefit checks, please call the toll-free number 1-800-827-1000. The phone line is operational from 8 a.m. to 9 p.m. (EST), Monday through Friday.

If the Telephone Switchboard Is Currently Out of Service.

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Veterans with health-related questions can contact the VISN 8 TelCare Number at 1-877-741-3400.

Outpatient services of the San Juan VA Medical Center are closed. However, inpatient services are fully operational for patients admitted for care.

Outpatient Clinics in Arecibo, Ceiba, Comerio, Guayama, Mayaguez, Ponce, St. Croix, St. Thomas, Utuado, and Vieques will remain CLOSED on Thursday, Sept. 21.

Veterans impacted by closures will be contacted by VA staff to reschedule their appointments as soon as possible. In the event of a medical and mental health emergency, Veterans are encouraged to dial 911 or visit the closest emergency room.

Toll-Free Telephone Numbers for VA Employees

A toll-free number 1-866-233-0152 has been established for employees in the impacted area to report their status. The phone line will be open 24 hours a day, seven days a week.

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