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Charlotte Amalie
Tuesday, August 16, 2022
HomeNewsArchivesCan Innovative Be Turned Around?

Can Innovative Be Turned Around?

Dear Source:
I was ecstatic to read that Stan Springel has replaced some management at Innovative. I sure hope it helps. I'll bet I'm not alone with the following problems:
For three weeks we had no telephone service. I called to report it and was told they would let me know when they could come out. A week later I tried to call, but the phone company's phones weren't working! My husband went over there and was told the service request I had made the previous week was "not in the system." They said someone would be out on Dec. 3. That day came and went–still couldn't reach Innovative by phone–and on the next day, the phone rang and has been working ever since.
In October, I ordered cable–no box. I was told to call the next week. Still no box. Every time I have asked whether the boxes are in, I have also asked whether any boxes were ever ordered. Each person responded: "I don't know."
Today I received a letter dated Nov. 19, but not mailed until Nov. 30, telling me my phone service could be cut off if I don't respond in five days–they couldn't get my credit card to go through. Trust me, there is nothing wrong with my credit card. However, Innovative did not record my new address when I signed up for service in October.
Any of this sound familiar? Let's hope the new management will turn things around.

Dena Langdon
St. Thomas

Editor's note: We welcome and encourage readers to keep the dialogue going by responding to Source commentary. Letters should be e-mailed with name and place of residence to source@viaccess.net.

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Dear Source:
I was ecstatic to read that Stan Springel has replaced some management at Innovative. I sure hope it helps. I'll bet I'm not alone with the following problems:
For three weeks we had no telephone service. I called to report it and was told they would let me know when they could come out. A week later I tried to call, but the phone company's phones weren't working! My husband went over there and was told the service request I had made the previous week was "not in the system." They said someone would be out on Dec. 3. That day came and went--still couldn't reach Innovative by phone--and on the next day, the phone rang and has been working ever since.
In October, I ordered cable--no box. I was told to call the next week. Still no box. Every time I have asked whether the boxes are in, I have also asked whether any boxes were ever ordered. Each person responded: "I don't know."
Today I received a letter dated Nov. 19, but not mailed until Nov. 30, telling me my phone service could be cut off if I don't respond in five days--they couldn't get my credit card to go through. Trust me, there is nothing wrong with my credit card. However, Innovative did not record my new address when I signed up for service in October.
Any of this sound familiar? Let's hope the new management will turn things around.

Dena Langdon
St. Thomas

Editor's note: We welcome and encourage readers to keep the dialogue going by responding to Source commentary. Letters should be e-mailed with name and place of residence to source@viaccess.net.