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Charlotte Amalie
Monday, July 4, 2022
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Innovative and Your Wallet

Dear Source:
After numerous calls to Innovative's billing department, at last I felt that all had been settled. When they said they refunded the duplicated payment back to my credit card I was happy. What they really meant was they turn transaction over to Banco Popular and not being completed then the problem must be at Banco Popular. The Innovative's billing manager assured me that he would call them and follow up. My response as in most of my responses in the past was passive acceptance. Sure I believe you and yes it would be nice that you'll call me back with a status update after you call Banco. Blaming the bank for their problem is beyond belief. My experience with Banco Popular and been nothing but superb and I really doubt that they are prepared to take the blame for Innovative's inaction.
Clearly explaining that I wish to remove my credit card used for automatic bill payment served only Innovative and not me. Yes sir, I can remove your credit card auto-payment and you bill for the current month will be mailed. Again, click and the connection was close and yep just like the last request. Gone with the wind.
Looking today at my online credit statement who do I see. Yes those "cheeky bastards" just cannot keep their hands out of my wallet. Charging my credit card again indicates clearly we have a failure to communicate. Innovative's failure to communicate is really… Innovative! Either they really cannot understand a customer's wishes or the billing department just likes to hear my voice.
Tomorrow's another day and yes another call to Innovative. I would prefer to go back to writing children's books. Writing about this child is getting old.

Larry Boecker
St. Thomas

Editor's note: We welcome and encourage readers to keep the dialogue going by responding to Source commentary. Letters should be e-mailed with name and place of residence to source@viaccess.net.

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Dear Source:
After numerous calls to Innovative's billing department, at last I felt that all had been settled. When they said they refunded the duplicated payment back to my credit card I was happy. What they really meant was they turn transaction over to Banco Popular and not being completed then the problem must be at Banco Popular. The Innovative's billing manager assured me that he would call them and follow up. My response as in most of my responses in the past was passive acceptance. Sure I believe you and yes it would be nice that you'll call me back with a status update after you call Banco. Blaming the bank for their problem is beyond belief. My experience with Banco Popular and been nothing but superb and I really doubt that they are prepared to take the blame for Innovative's inaction.
Clearly explaining that I wish to remove my credit card used for automatic bill payment served only Innovative and not me. Yes sir, I can remove your credit card auto-payment and you bill for the current month will be mailed. Again, click and the connection was close and yep just like the last request. Gone with the wind.
Looking today at my online credit statement who do I see. Yes those "cheeky bastards" just cannot keep their hands out of my wallet. Charging my credit card again indicates clearly we have a failure to communicate. Innovative's failure to communicate is really… Innovative! Either they really cannot understand a customer's wishes or the billing department just likes to hear my voice.
Tomorrow's another day and yes another call to Innovative. I would prefer to go back to writing children's books. Writing about this child is getting old.

Larry Boecker
St. Thomas

Editor's note: We welcome and encourage readers to keep the dialogue going by responding to Source commentary. Letters should be e-mailed with name and place of residence to source@viaccess.net.